Returns & Exchanges

Exchange Policy

We understand that sometimes things don't work out as expected. That's why we offer a hassle-free exchange policy:

You can exchange if:

• Product is unused, unwashed, and in original condition
• Original tags and packaging are intact
• Exchange request is made within 7 days of delivery
• Product has manufacturing defects or damage
• Wrong size or color was delivered

Exchange Process:

1. Contact us on WhatsApp or email within 7 days of delivery
2. Provide your order number and reason for exchange
3. Share photos if there's a defect or damage
4. We'll arrange pickup of the original item
5. New item will be dispatched within 2-3 business days

Return Policy

We accept returns under the following conditions:

Eligible for Return:

• Manufacturing defects (stitching issues, fabric defects)
• Wrong product delivered
• Damaged during shipping
• Missing pieces in bundle (if applicable)

Not Eligible for Return:

• Products that have been washed, altered, or worn
• Items without original tags or packaging
• Leftover suits marked as "Final Sale"
• Patches and accessories (unless defective)
• Requests made after 7 days of delivery

Refund Policy

Once your return is approved and received:

• COD Orders: Refund via JazzCash/EasyPaisa or bank transfer within 5-7 business days
• Prepaid Orders: Refund to original payment method within 7-10 business days
• Exchange: No refund needed - we'll send replacement immediately

Note: Delivery charges are non-refundable unless the return is due to our error.

How to Initiate Return/Exchange

Please include:

• Order number
• Product name and details
• Clear photos of the issue (if applicable)
• Preferred resolution (exchange or refund)

Important

For leftover and sale items, please check measurements and details carefully before ordering. These items are available in limited quantities and may not be available for exchange if sold out.